It’s important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping
All domestic orders are handmade & processed 5-10 business days (excluding weekends and holidays) after receiving your order confirmation. Atusaye Boutique founder Nompumelelo Nyoni will be in contact with you to update you on the progress of your order. If you have any questions, email: support@atusayeboutique.co.za.
International Shipping
All international orders are handmade & processed 5-10 business days (excluding weekends and holidays) after receiving your order confirmation. Atusaye Boutique founder Nompumelelo Nyoni will be in contact with you to update you on the progress of your order. If you have any questions, email: support@atusayeboutique.co.za.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at support@atusayeboutique.co.za with your name and order number, and we will look into it for you.
Returns/Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Full policy: Return Policy.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@atusayeboutique.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at support@atusayeboutique.co.za.